Pure Water House Service
Tangible Service Standards Pure Water House TeamEach customer in Pure Water House has a computerized service record and a hard copy service card. The installation will be completed to your entire satisfaction and a feed back card seeks your endorsement for the highest quality installation. Break-down telephone calls are personally attended to before the fourth ring of the telephone. Service requests after office hours can be emailed to firstname.lastname@example.org or sms to 9845043424. Each service request is assigned a service docket number and will be attended to within 24 working hours.
In case the service request is not completed within 24 hours to escalate your compaint Email your service docket number to email@example.com and claim a 10% reduction in service charges.
Critical spares such as UV lamp, pump and membrane are backed by a prorate warranty for one year for domestic customers.
This service standards, over the last 24 years have ensured that Pure Water House is a leading distributor for M/s Kent and Alfaa Water Purifiers.
Warning and Safeguards We have received complaints from some customers that they have been duped by unauthorised Service Technicians, who take AMC's, use spurious spares and then disappear. Please insist on a valid Pure Water House receipt for all service and spares purchased, and lodge your service requests only at the office. Also check that they are carrying the Pure Water House I.D Card. Cheque payments are the preferred mode of payment, favouring ' Pure Water House
After Warranty PeriodAt the end of one year it is wise to do a complete strip-down servicing and change consumables such as Sediment Filter, Activated Carbon Cartridge and for some models the Taste Conditioner Cartridge too. The service will be done within 48 hours of your call. You will receive a mail or telephone call to remind you when the annual service falls due. Please ensure that you setup a service appoiment so that your water purifier is working efficiently and effectively.
There are other components such as the Pump the R.O Membrane the U.V Lamp etc which will be changed after their life is exhausted. There is considerable variation in the life of these components based on water quality and usage patterns.
Service charges and cost of components have to be paid on the same day as follow- ups involve needless time, effort and travel in a city where commuting is tedious and expensive.